Frequently asked questions
The things buyers ask us most, answered straight.
Where do these items come from?
We buy liquidation lots and returns pallets from major retailers, then inspect and grade every unit individually before it goes up. Nothing is listed sight-unseen — if we haven't opened and checked it, it isn't on the site.
What do the condition grades mean?
New is unopened or unused. Open box is opened and inspected but essentially new. Used — good is working with possible cosmetic wear. For parts is sold as-is and not tested to fully work. Every listing spells out any flaw we found in its "What to know" section.
Do you ship, or is it local pickup only?
Both. We ship across the US, and local buyers can pick up in Aventura, FL — usually same or next day once we agree on a time.
How much is shipping?
Shipping is quoted per item based on size, weight and your ZIP code — we don't pad it. Message us with the item and your ZIP and we'll give you the exact cost before you pay.
How do I buy something?
Message us on WhatsApp from the item's page — the item and its SKU come pre-filled. We confirm it's still available, agree on shipping or pickup, and send a payment link.
Can I make an offer?
On most items, yes — especially if you're taking more than one. Prices on open-box and used units have some room; brand-new units usually don't.
What if the item arrives not as described?
Tell us within 48 hours of delivery and send a photo. If we got the condition wrong, we make it right — return for a refund, or a partial refund if you'd rather keep it. Items graded "for parts" are sold as-is and aren't returnable.
Do you sell whole pallets or bulk lots?
Sometimes. If you're a reseller looking for volume in a category, message us — we'll tell you what's coming in.
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